What are the responsibilities and job description for the Platform Solutions, GreenSky by Goldman Sachs – Collections Specialist - Remote position at Candidate Experience Site - Lateral?
GreenSky, A Goldman Sachs Company - Platform Solutions
In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:
- Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
- Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
- Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
- ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds
Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience
The Collections Specialist will focus on maintaining customer relationships while maximizing liquidations and cures through a consultative approach. We are hardworking, flexible professionals looking for long-term success and stability.
Responsibilities:
- Primary responsibilities include directly contacting customers with inbound and outbound calls
- Contacts customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts
- Works to reduce delinquency without sacrificing the quality of customer service standards or relationships
- Consistently represents the Company and its business partners in a professional manner by providing good customer service
- Persuades delinquent customers to become current while using professionalism and tact
- Documents all contacts in detail in software applications
- Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts
- Educates customers on account terms and alternate payment programs and methods
- Navigates a computerized data entry system or other relevant applications
Other duties as assigned.
Basic Qualifications:
- 1-3 years related business experience including Customer Service or Collections
- Strong oral and written communications skills; persuasive and professional communication skills
- Excellent technical aptitude and knowledge required
- Must be proficient in Windows and utilizing dual monitors running multiple applications
- High school diploma/GED required.
Preferred Qualifications:
- Experience in a QA/QC/Compliance role at a financial institution
- Familiarity with banking regulations such as TILA and ECOA
- Bilingual English and Spanish is not required but highly preferred
