What are the responsibilities and job description for the Patient Accounts Representative-CSR-PFS| FT| Day position at Candidate Experience site?
Job Description:
Major Responsibilities:
Acts as a subject matter resource for internal and external scheduling users, patients, and providers, assisting team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines. In manager’s or supervisor’s absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation.
• Serves as a trainer/preceptor for new hires. Serves as a department resource for testing and training new or improved technology systems and processes. Participates in special project assignments, may collect or compile data, may pilot new workflows or processes.
• Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources.
• May participate in team member payroll activity. Brings attendance patterns to the attention of the supervisor. Assists supervisors in monitoring work processes to ensure that best practices are deployed to enhance customer services and leverage use of technology. Ensure that standard processes are effectively implemented in Pre-Service to achieve metrics, department goals and expectations of maximized cash flow and decreased cost of collections.
• Perform duties of frontline scheduling team members which includes scheduling, registration, and order transcription. Must model Advocate behaviors.
Education/Experience Required:
Education Required: High School Graduate. ` Experience Required: Typically requires 4 years of experience in health care, insurance industry, contact center or customer service setting.
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