Customer Relations Manager

At Candlelight Cabinetry, we’re passionate about creating beautiful, high-quality cabinetry that transforms spaces and enhances everyday living. We believe that our success is driven by the dedication and craftsmanship of our team. If you’re seeking an innovative workplace with a collaborative culture, you’ve come to the right place.

We are growing and hiring for positions at our Lockport, NY location. Full-time employees enjoy benefits such as health care, 401K contributions, overtime opportunities, PTO, and more.

Job Type: Full-time

Salary Range: $80,000.00 – $85,000.00 per year

Job Description:

We are seeking an experienced and motivated Customer Relations Manager to oversee and enhance the relationships with our valued dealers. Working in the cabinet manufacturing industry, this role ensures seamless communication and support between our company and its dealer network, driving satisfaction, loyalty, and business growth. Key Responsibilities:

1. Team Management:

• Build a strong and effective Customer Relations Team to support our dealer network
• Develop and train employees on products and processes
• Manage and develop metrics to measure team performance and individual performance
• Improve processes within the team to build a continuous improvement culture

2. Dealer Relationship Management:

• Build and maintain strong relationships with dealers, acting as their primary point of contact for all inquiries, feedback, and support.
• Resolve escalations promptly and ensure customer satisfaction.

3. Communication & Coordination:

• Facilitate clear communication between the company and dealers regarding products, lead times, pricing, and promotions.
• Collaborate with internal departments (e.g., production, logistics, and sales, product management) to deliver on dealer needs.

4. Performance Monitoring:

• Monitor dealer satisfaction and identify areas for improvement.
• Analyze dealer performance metrics to recommend tailored strategies for growth.

5. Training & Support:

• Provide product and sales training to dealers, ensuring they have the knowledge and resources to represent the company effectively.
• Host dealer meetings or events to strengthen partnerships and share company updates.

6. Market & Industry Insight:

• Stay informed on market trends and competitors to provide insights to dealers and the company’s leadership.
• Assist in identifying opportunities to expand the dealer network.

Qualifications:

• Proven experience in customer relations, account management, or a similar role, preferably in manufacturing or sales.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze performance data and develop actionable strategies.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Ability to effectively lead a team

Benefits:

Ability to Relocate:

• Lockport, NY 14094: Relocate before starting work (Required)

Work Location:

• In person