What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites Harrisburg I-81 Hershey Area?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team Monday through Friday 3 pm-11 pm in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. As the first point of contact for our guests, you will play a vital role in creating a welcoming atmosphere and managing various front desk operations.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Operate phone systems to manage incoming calls and assist guests with reservations or information.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Maintain front desk area cleanliness and organization to provide a professional environment.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with the ability to engage effectively with guests from diverse backgrounds.
- Familiarity with hospitality management software is a plus.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficiency in handling phone systems and multitasking in a fast-paced environment.
- A positive attitude, attention to detail, and the ability to work well under pressure.
Join our team as a Front Desk Agent where your contributions will help create unforgettable experiences for our guests!
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Ability to Commute:
- Harrisburg, PA 17112 (Required)
Ability to Relocate:
- Harrisburg, PA 17112: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
