What are the responsibilities and job description for the Weekday 2nd Shift Hotel Desk Agent position at Candlewood Suites Harrisburg I-81 Hershey Area?
Overview
We are seeking a dedicated and friendly Mon-Fri 3p-11p Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role is crucial in creating a welcoming atmosphere and maintaining the high standards of hospitality that our guests expect.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including booking, modifying, and canceling as needed.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and transactions using hotel management software.
- Respond to guest requests promptly and effectively to ensure satisfaction.
- Coordinate with housekeeping and maintenance departments to fulfill guest needs.
- Process payments and handle cash transactions securely.
- Uphold phone etiquette by answering calls professionally and addressing inquiries or directing calls as necessary.
- Assist in resolving any guest complaints or issues with professionalism and courtesy.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with hotel management software is advantageous.
- Strong communication skills, both verbal and written, are essential for effective interaction with guests and team members.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- A background in hospitality management or related fields will be considered a plus.
- Demonstrated ability to handle phone systems efficiently while maintaining excellent phone etiquette.
Join us in delivering outstanding service that exceeds our guests' expectations!
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overnight shift
Ability to Commute:
- Harrisburg, PA 17112 (Required)
Ability to Relocate:
- Harrisburg, PA 17112: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
