What are the responsibilities and job description for the Hotel Night Auditor position at Candlewood Suites Hot Springs?
WE ARE UNDER NEW OWNERSHIP AND MANAGEMENT!
Job Summary:
We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.
Key Responsibilities:
- Check in and check out guests, confirming reservations, assigning rooms, and issuing keys.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Process payments and transactions, including room charges, cash, debit, or credit.
- Ensure the common area and lobby are clean and presentable.
- Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
- Maintain front desk supplies and equipment.
- Coordinate with housekeeping and maintenance to track room readiness.
- Answer guest calls and provide information about the property and local attractions.
- Perform administrative duties, including filing and updating records.
- Safeguard guest information and handle confidential records with integrity.
- Other duties as assigned.
Requirements:
- 1 year of experience in hospitality and front desk roles.
- Strong written and verbal communication skills.
- Proficiency in Windows operating systems, spreadsheets, and word processing.
- Ability to solve problems and make decisions quickly.
- High school diploma or equivalent.
- Ability to work independently and handle stressful situations.
Physical Demands:
- Regularly required to walk, stand, and use hands to complete tasks.
- Must be able to lift up to 50 pounds occasionally and 10 pounds frequently
Job Type: Full-time
Pay: $12.79 - $14.22 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel experience: 3 years (Required)
- Night audit: 3 years (Required)
- Budgeting: 3 years (Required)
Ability to Commute:
- Hot Springs, AR 71913 (Required)
Work Location: In person
Salary : $13 - $14
