Front Desk Associate

Please apply in person by filling out a application located at our front desk. You must fill an application out to be considered for the position. A resume may be submitted with application, but is not required. We will conduct interviews at time of application submission as time permits.

The Candlewood Suites is seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills.

Must be available weekdays ,weekends and holidays.

Shifts would include 7am to 3pm, 3pm to 11pm, and/or 11pm to 7am

Front Desk Agent Job Duties and Responsibilities

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy workspace at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Assist with and book tours and activities for guests
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Please apply in person by filling out a application located at our front desk. You must fill an application out to be considered for the position. A resume may be submitted with application, but is not required.

Candlewood Suites - Morgantown. 7200 Willie G. Ave, Morgantown, WV 26501

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Morgantown, WV 26501 (Required)

Work Location: In person

Salary : $13 - $15