What are the responsibilities and job description for the Hotel Front Desk Agent position at Candlewood Suites Olive Branch-Memphis Area?
Position: Front Desk Agent
Starting Pay Rate: $12.00 per hour
Employment Type: Full-Time & Part-Time
Shifts Available: All Shifts (Morning, Evening, and Overnight)
Job Summary:
We are seeking friendly, reliable, and customer-focused individuals to join our team as Front Desk Agents. This position is responsible for providing excellent guest service, ensuring smooth front desk operations, and assisting with daily hotel functions in a limited-service extended stay environment.
Key Responsibilities:
- Greet and assist guests with check-in, check-out, and inquiries in a professional and welcoming manner
- Handle reservations, cancellations, and modifications accurately using the property management system
- Process payments and maintain accurate records of guest accounts
- Address guest concerns promptly and professionally, ensuring a positive experience
- Maintain a clean and organized front desk area
- Assist with light housekeeping and laundry duties as needed
- Monitor and ensure security and safety protocols are followed
- Communicate effectively with other departments to ensure guest satisfaction
- Perform additional duties as assigned by management
Requirements:
- Strong customer service and communication skills
- Ability to multi-task and work in a fast-paced environment
- Basic computer skills and proficiency in handling reservations and payment processing
- Must be able to stand for extended periods and lift up to 25 lbs
- Previous hotel or customer service experience preferred but not required
- Must be available to work weekends and holidays as part of the regular schedule
If you are a motivated individual with a passion for hospitality, we encourage you to apply!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Paid jury duty
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Olive Branch, MS 38654 (Required)
Work Location: In person
Salary : $12