What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Candlewood Suites-St.Joseph?
Company Overview
Candlewood Suites is a distinguished hotel chain under the InterContinental Hotels Group (IHG), dedicated to providing exceptional hospitality experiences. Our mission is to ensure that every guest feels at home while enjoying their stay with us.
Summary
We are seeking a Front Desk Clerk/Night Auditor (Sun - Thurs 11pm - 7am) to join our team at Candlewood Suites. This role is essential in providing outstanding customer service and managing front desk operations during the night shift. You will be the first point of contact for our guests, ensuring their needs are met and their stay is enjoyable.
Responsibilities
- Greet and assist guests upon arrival and departure, ensuring a warm welcome.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Conduct night audits to ensure all financial transactions are balanced and reported accurately.
- Respond promptly to guest inquiries and resolve any issues or concerns.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Handle phone calls professionally, providing information and taking reservations as needed.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Daily Laundry and clean up of common areas
Requirements
- Previous experience in hospitality or customer service roles preferred.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to work independently during night shifts while managing multiple tasks.
- Familiarity with hospitality management software is a plus.
- Bilingual or multilingual abilities are beneficial for guest relations.
If you are passionate about delivering exceptional service in the hospitality industry, we invite you to apply for the Front Desk Clerk/Night Auditor position at Candlewood Suites. Join us in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.50 - $15.50 per hour
Expected hours: No more than 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Rotating weekends
Experience:
- Guest services: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Saint Joseph, MO 64506 (Required)
Ability to Relocate:
- Saint Joseph, MO 64506: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16