What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Answer phone calls promptly, addressing inquiries and providing information about hotel services and amenities.
- Handle guest requests and complaints with professionalism, ensuring guest satisfaction at all times.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist guests with luggage when necessary and provide local area information to enhance their stay.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Qualifications
- Previous experience in hospitality management or hotel management is preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone systems and hotel management software is an advantage.
- Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- A friendly demeanor with a professional appearance.
Join us in delivering outstanding hospitality experiences as a Front Desk Agent!
Job Type: Part-time
Expected hours: 16 – 32 per week
Benefits:
- Dental insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Williamsport, PA 17701: Relocate before starting work (Required)
Work Location: In person
