What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
Job Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and upholding the standards of our establishment.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about services, facilities, and local attractions
- Process reservations and cancellations accurately
- Manage phone systems, both incoming calls and internal communication
- Assist with night audit procedures as needed
- Resolve guest issues promptly and professionally
- Maintain a clean and organized front desk area
Skills:
- Experience in the hospitality industry, preferably in a hotel setting
- Strong guest service orientation with excellent communication skills
- Proficiency in using reservation software and handling payment transactions
- Ability to multitask and work effectively in a fast-paced environment
- Bilingual Speaking is preferred but not required
- Knowledge of hospitality management practices
- Strong guest relations skills including problem handling skills are required
If you are passionate about delivering exceptional guest experiences and have the required skills, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable stays for our guests.
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Bay City, TX 77414 (Required)
Work Location: In person
Salary : $10 - $11
