What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
Job Summary
As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your friendly demeanor and excellent customer service skills will set the tone for the guest experience.
Responsibilities
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out of their rooms efficiently
- Answer phone calls and direct them to the appropriate department
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest records accurately
- Assist with night audit procedures as needed
Experience
- Previous experience in hotel management or hospitality management is preferred
- Proficiency in phone systems and front desk operations
- Strong customer service skills with a friendly and professional demeanor
- Multilingual abilities are a plus for assisting international guests
Job Type: Full-time
Pay: $12.04 - $12.61 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Rotating weekends
Work Location: In person
Salary : $12 - $13
