What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle various administrative tasks with professionalism. This Person must be flexible this position requires coverage of all three shifts.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage phone systems to handle incoming calls, inquiries, and reservations efficiently.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest complaints or concerns promptly and professionally, ensuring satisfaction.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold the highest standards of hospitality and customer service at all times.
Qualifications
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel management software is an advantage.
- Ability to operate phone systems effectively.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude and a commitment to providing outstanding service in a resort or hotel environment.
- a valid driver's license.
- Must be able to pass a drug test.
Job Type: Full-time
Pay: From $13.75 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Mishawaka, IN 46545 (Required)
Work Location: In person
Salary : $14
