Front Desk Agent

Job Summary:

The Front Desk Agent is responsible for creating a welcoming atmosphere for guests and ensuring smooth, efficient, and courteous check-in and check-out processes. This role involves handling guest reservations, providing information about hotel services and amenities, and addressing guest concerns or special requests.

Key Responsibilities:

• Guest Reception:
• Greet and welcome guests in a friendly and professional manner.
• Assist with the check-in and check-out processes, ensuring a smooth and efficient experience.
• Provide guests with information regarding hotel amenities, local attractions, and services.
• Reservation Management:
• Handle reservations, including phone, email, and online bookings.
• Update guest reservations, ensuring accuracy and availability.
• Process cancellations, changes to bookings, and special requests as needed.
• Customer Service:
• Address guest inquiries, complaints, or requests promptly and professionally, resolving issues to the guest's satisfaction.
• Provide assistance with luggage, transportation, or other guest needs.
• Payment and Billing:
• Process payments for room charges, deposits, and other services.
• Ensure accurate billing and manage cash or credit card transactions.
• Administrative Support:
• Answer phone calls, emails, and other forms of communication related to guest inquiries.
• Maintain an organized front desk area, ensuring all paperwork and files are up-to-date.
• Assist with creating and updating guest records in the hotel management system.
• Safety and Security:
• Ensure the safety and security of guests by monitoring security procedures and reporting any issues to the appropriate staff.
• Assist with emergency procedures as needed.
• Collaboration:
• Work closely with other hotel departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Communicate guest preferences or special requests to the relevant teams.

Required Skills and Qualifications:

• High school diploma or equivalent (a college degree is a plus).
• Previous experience in customer service, hospitality, or a similar role is preferred.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to interact with guests from diverse backgrounds.
• Ability to multitask and handle stressful situations in a calm and efficient manner.
• Basic computer skills, including knowledge of hotel management software and reservations systems.
• Knowledge of the local area and available services is a plus.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Chester, VA 23836 (Preferred)

Ability to Relocate:

• Chester, VA 23836: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16