What are the responsibilities and job description for the Guest Service Agent position at Candlewood Suites?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences. The ideal candidate will possess a strong background in guest services and hotel management, demonstrating excellent phone etiquette and communication skills. As a Guest Service Agent, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth.
Responsibilities
- Welcome guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the hotel management system.
- Respond promptly to guest inquiries via phone systems, email, or in-person, providing information about hotel amenities and local attractions.
- Address guest concerns or complaints efficiently, striving to enhance their overall experience during their stay.
- Collaborate with other departments to ensure seamless guest services and maintain high standards of hospitality.
- Maintain front desk operations by keeping the area organized and stocked with necessary supplies.
- Assist in administrative tasks as needed, including handling cash transactions and maintaining accurate records.
Requirements
- Previous experience in resort or hotel management is preferred.
- Strong guest relations skills with a focus on delivering outstanding customer service.
- Proficient phone etiquette and ability to handle multiple calls effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality management software and front desk operations is advantageous.
- Excellent interpersonal skills with a positive attitude towards teamwork and collaboration.
- Ability to work flexible hours, including weekends and holidays as required by the business needs.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $17.00 - $17.25 per hour
Expected hours: 20 – 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Windsor Locks, CT 06096 (Required)
Ability to Relocate:
- Windsor Locks, CT 06096: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $17
