What are the responsibilities and job description for the Guest Service Agent position at Fairfield Inn & Suites?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently.
Duties
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage front desk operations including check-ins, check-outs, and reservations.
- Respond promptly to guest inquiries and requests, ensuring a high level of customer satisfaction.
- Handle phone systems effectively to manage incoming calls and provide information about hotel services.
- Assist guests with luggage and provide information about local attractions and services.
- Conduct night audits as required, ensuring accurate reporting of daily transactions.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain an organized front desk area and ensure all guest information is handled confidentially.
Requirements
- Previous experience in front desk operations or hospitality management is preferred.
- Strong customer service skills with the ability to resolve issues effectively.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software and phone systems is advantageous.
- Excellent interpersonal skills with a friendly demeanor.
- Ability to work flexible hours, including nights and weekends as needed.
- A commitment to maintaining high standards of guest service in all interactions.
Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 30 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Guest services: 2 years (Required)
- Hospitality: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $17
