What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Candlewood Suites?
Job Summary
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will oversee the front desk operations, ensuring exceptional guest experiences while managing staff and coordinating hotel services. Your leadership will be crucial in maintaining high standards of customer service and hospitality. The ideal candidate will possess strong communication skills, a passion for guest relations, and a background in hotel management.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-in and check-out processes for guests.
- Train, mentor, and manage front desk staff to deliver outstanding customer service.
- Handle guest inquiries and resolve complaints promptly and effectively, maintaining high levels of guest satisfaction.
- Manage phone systems to ensure efficient communication with guests and staff.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Maintain accurate records of guest information, reservations, and billing processes.
- Implement hotel policies and procedures to enhance operational efficiency.
- Assist in developing strategies to improve guest services and overall hotel performance.
Experience
- Proven experience in a front desk or guest services role within the hospitality industry is essential.
- Prior supervisory or management experience in a hotel setting is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with hotel management software and phone systems is advantageous.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- A degree in Hospitality Management or related field is a plus but not mandatory.
Join our team as a Hotel Front Desk Supervisor and contribute to creating memorable experiences for our guests while leading a dynamic front desk team!
Job Type: Part-time
Pay: $13.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Morning shift
Ability to Commute:
- Indianapolis, IN 46250 (Required)
Ability to Relocate:
- Indianapolis, IN 46250: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $18
