What are the responsibilities and job description for the Hotel Front Desk Navigator position at Renaissance Indianapolis North Hotel?
Company Description
Let your passion for discovery become a career.
Exploring the world doesn’t have to stop when the workday begins. At Renaissance Hotels we know your passion for discovery is more than a hobby, it’s a career.
At Renaissance Hotels and Resorts we believe that no matter where or why you travel there is something new to be found. We consider ourselves to be local experts and help all of our guests have a great experience during their visit to Central Indiana. If you enjoy helping people, like sharing your experiences about the newest restaurants and nightlife, if you like art, music and culture then this could be the job or internship for you!
The Renaissance in Carmel has won many awards in the past five years since we've been open such as:
• Hotel of the Year 2012 by Marriott International
• Service Excellence and Food and Beverage Excellence by Marriott International
• Top Workplaces Award by the Indy Star
• Company of the Year by the Carmel Chamber of Commerce
• 5 ROSE (Recognition of Service Excellence) Award Winners
• 4 Stars of the Industry Winners
Job Description
Currently we are looking for future award winning individuals with a passion for service, outgoing personalities, and the drive to be the best to train as Guest Service Agents.
- Full Time 3pm - 11:30pm
- Part Time 11pm - 7am
Job Responsibilities include:
Greeting and registering guests. Assists in pre-registration and room blocking and prepares groups for arrivals.
Navigate guests around local area, invoke discovery with recommendations for shopping, sight-seeing, eating and socializing.
Resolving guest challenges and taking appropriate action to ensure 100% guest satisfaction.
Processing payments according to procedures including authorization of all credit cards. Ensuring all cash, checks, and credit cards balance at the end of each shift.
Professionally and politely answer questions and respond to any guests needs. Communicates internally with other departments when necessary to resolve a guest concern or request.
Processing mail, shipping, receiving, storing of luggage, laundry, copying and faxing.
Qualifications
• Being knowledgeable of local area including Carmel, Hamilton County and Indianapolis in order to provide entertainment and dining recommendations as well as directions.
• Possess a positive and outgoing demeanor. Must have a natural talent for wanting to help people with problems no matter how large or small.
• Fluent in English and able to speak in an articulate and professional manner.
• Ability to stand for 8 hours at a time, walk around the hotel and assist guests with luggage.
• Basic computer knowledge including Internet Explorer and Microsoft Office
• High school Diploma or equivalent.
• 2 or 4 year degree is preferred.
Preferred Experience:
o Marriott Guest Services Experience
o Associate or Bachelor Degree is Hospitality/Tourism Management
Additional Information
All your information will be kept confidential according to EEO guidelines.
