What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Candlewood Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, providing exceptional customer service throughout their stay.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Maintain knowledge of hotel policies, procedures, and room rates to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages to appropriate staff members.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during their stay.
- Process payments and manage billing inquiries with accuracy and professionalism.
- Assist in managing reservations through various platforms while maintaining an organized front desk area.
Qualifications
- Previous experience in hotel management or guest services is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with hospitality management principles and practices is a plus.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Proficient in using phone systems and hotel management software.
- A positive attitude, strong interpersonal skills, and a commitment to providing outstanding guest relations are essential.
Join our team as a Front Desk Agent where you can showcase your passion for hospitality while making lasting impressions on our guests!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Grand Junction, CO 81505 (Required)
Ability to Relocate:
- Grand Junction, CO 81505: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
