What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at comfortinn fruita?
Company Overview
Comfort Inn by Choice Hotels is dedicated to providing exceptional hospitality and comfortable accommodations for our guests. As part of the hospitality industry, we pride ourselves on delivering outstanding service and creating memorable experiences for every visitor.
Summary
As a Front Desk Agent at Comfort Inn by Choice Hotels, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in experience. This role is vital in upholding our commitment to exceptional guest service and satisfaction.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of room availability and reservations using hotel management software.
- Assist in managing phone calls with excellent phone etiquette to ensure clear communication.
- Perform night audit duties as required, ensuring accuracy in financial transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Promote a positive image of the hotel through exceptional customer service.
Qualifications
- Previous experience in front desk or guest services roles within the hospitality industry is preferred.
- Strong knowledge of hospitality management principles and practices.
- Excellent communication skills with a focus on guest relations and customer service.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Familiarity with hotel management software is a plus.
- Multilingual abilities are beneficial for enhancing guest interactions.
- Experience with night audit procedures is advantageous but not required.
If you are passionate about hospitality and eager to create memorable experiences for our guests, we invite you to apply today at Comfort Inn by Choice Hotels!
Job Types: Full-time, Part-time
Pay: $14.81 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
Schedule:
- Holidays
- Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $15