What are the responsibilities and job description for the Front Desk Associate- Dog Daycare position at Canine to Five?

Job Description

Canine To Five is looking for enthusiastic dog lovers to join our team at our bustling dog daycare and boarding facility in Midtown Detroit, MI. We need someone who is passionate about providing exceptional care and support to both our furry clients and their human companions. This position will primarily involve working at our front desk , but you'll also gain experience and knowledge about our entire pack.

We are looking for full-time (30 hrs / week). We require flexibility in the candidates availablity to work anytime between 6a-8pm including two weekends a month.

No experience is necessary- just a positive attitude, strong work ethic, quick learner, and love for dogs!

What is working at Canine to Five so Pawsome :

Comprehensive training program
Defined career path with pay increases and professional growth
Paid breaks
Full-time employees are eligible for health, vision, dental and IRA plan
Paid Time Off
Tips after 60 days of employment
Referral bonuses
Life Advisor Support for employees and their family
Free dog care

POSITION SUMMARY

This position will be a combination of the roles listed below, with a primary focus on the front desk :

The Front Desk Associate (internally known as a Client Experience Rep) at Canine To Five is the first friendly face all clients will see each time they enter a facility and is essential to client retention. As such, the role demands a friendly and caring professional who never forgets a face, is positive at all hours of the working day, and skilled in up-selling additional services and benefits. The reception position is also responsible for charging and accepting payment, clerical work related to clients and their dogs, safely escorting dogs throughout the facility at a quick pace, and additional projects as assigned.

The Pack Leader is a vital part of Canine To Five, ensuring safe and enjoyable group play for all dogs in our care.

JOB REQUIREMENTS

At least18 years of age

Flexible availability

Weekend / holiday availability

Detailed cleaning including vacuuming, moping, wiping, scrubbing

Ability to lift 50 lbs, stand for an extended period of time, walk, run, bend and reach

Basic Computer Skills

Excellent decision-making, self-awareness and time management skills

Superior verbal & written communication skills

A natural love of working with and caring for dogs.

Self confidence around all breeds and sizes of dogs

Exposure to unpleasant odors, animal waste, bites, scratches, contagious diseases

Ability to manage high stress situations in a high intensity environment

Personal accountability i.e. attendance, dress code, cell phone policy, etc.

Positive attitude and engaged in daily work operations

Open to coaching learning new skills and items on the daily from video review / supervisor feedback, etc.

Year round exposure to an outdoor environment including inclement and extreme weather conditions

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Front Desk Associate- Dog Daycare

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