Customer Care Associate

Canlan Sports is the largest private sector operator and developer of recreational sports complexes in North America.  The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class complexes. We understand our customers’ need for service excellence and are committed to it. 

Job Summary

We are currently looking for a Customer Care Associate to provide professional, efficient and courteous administration support and customer service, whether in person, on the phone or via email. They are strong communicators, able to talk with customers, colleagues and management effectively.

Accountabilities: 

• Provide service and information for walk-in customers, or by phone or e-mail
• Answer incoming calls responding to inquiries or directing callers to the appropriate department
• Accept payments and provides receipts to customers for drop-in programs, contract, programs and league or tournament payments
• Take casual/spot rental bookings, prepares contracts and collects fees
• Generate and distribute daily sport surface schedule
• Report repair and maintenance requirements to Operations department personnel

Education: 

• Formal training in accounting, office procedures and customer service (preferred)

Abilities, Attributes and Experience:

• At least one year office and customer service experience
• Experienced handling cash
• Able to work well under pressure and pay particular attention to deadlines
• Basic understanding of accounting principles and practices
• Demonstrated computer skills, notably in Microsoft Word and Excel
• Thorough, organized, articulate and punctual
• Great communication skills
• Neat appearance with a professional and positive attitude
• Willingness and ability to work flexible hours (evenings & weekends)

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.