What are the responsibilities and job description for the Automotive Product Specialist position at Cannon Ford of Starkville?
We are seeking a Customer Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
Duties:
- Communicate with customers via phone, email, and chat to provide information about products or services
- Process orders, returns, and exchanges efficiently
- Upsell products or services to increase revenue
- Analyze customer feedback to improve service quality
- Conduct outbound calling campaigns to engage with customers
- Assist with data entry tasks to maintain accurate customer records
Skills:
- Proficient in Englishlanguage
- Strong customer service skills with the ability to communicate effectively
- Experience in sales or upselling techniques
- Excellent data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual capabilities are a plus
This position offers the opportunity to work in a dynamic environment where you can enhance your customer service and sales skills. Join our team and be part of a company that values its employees' growth and development.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person