Event coordinator

Event Sales Coordinator

Job Description

Position : Event Sales Coordinator

Department : Sales

Reports To : Easton Porter Group Director of Sales and The Cannon Green Event Sales Department

Summary : This position will include - administrative support to the Event Sales department, together with sales outreach focused on driving corporate events and receptions.

Create and maintain relationships internally and externally, with a strong passion to elevate a guest's experience. Act as a liaison between the kitchen, service team, sales, and guests, to provide a truly memorable experience.

Deliver top-level customer service. The annual time spent on each area is approximately even with variations based on seasonal demand.

Role : This is an exempt salaried position. Hours are typically Monday - Friday during normal business hours, with flexibility on weekends for events presence with clients.

Essential Functions : Must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership abilities.

Must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with business objectives and philosophies.

Have a positive attitude and a courteous demeanor with all customers, staffers, and vendors. Must be able to work well with others and help with other responsibilities as needed in order to maintain an environment of teamwork.

Willingness to jump in as needed for the operations team during key events.

• Answer phone call inquiries for weddings and private events, along with the other team members.
• Manage all digital inquiries (Wufoo / Email) and respond to initial outreach and lead pre-qualification.
• Coordinate lead follow-up for Sales Managers, as outlined in the Sales Inquiry Process.
• Maintain complete working knowledge of Triple Seat and EPG-specific workflows.

Sales Responsibilities :

• Conduct site tours, explaining the space and offerings, upselling our menus.
• Build prospective Clients' lead list (Corporate & Private Events) when time permits.
• Build client relationships; oversee client communications.
• Maintain thorough knowledge of Banquet Event Order (BEO).
• Meet / greet your clients in order to act as the liaison between clients and our businesses
• Maintain a positive working relationship with all members of the Event staff, as well as Cannon Green staff & vendors.
• Complete property walkthroughs and communicate any needs with Management, Culinary, and Maintenance teams.

Job Specifications :

• High attention to detail and ability to multitask and prioritize daily workload.
• Excellent listening and communication skills.
• Consistently reliable and responsible.
• Ability to interact with customers with utmost tact and professionalism.
• Collaborative and team-oriented.
• Be willing to physically assist with set-up, service, and handle logistics for clients and operations as needed.

Technology Requirements :

Proficiency is required in the following systems and software :

• TripleSeat
• Microsoft Office, especially Microsoft Excel
• Google Docs, Google Sheets

Culture :

At Easton Porter Group, we have a progressive and inclusive culture with both our team members and our guests. We welcome all diverse groups to our Tasting Room, Private Events, and Weddings.

Finally, a distinctive element to the Easton Porter Group approach to career development is our "Team Philosophy," which encourages each associate to develop the skills necessary to offer sincere and competent customer service outside the realm of their primary job responsibilities.

Your enthusiasm and commitment to excellence will play a key role in supporting these philosophies.

No job description can possibly include all duties, which may be requested by guests or required by the property. The objective of all positions is to effectively provide the services personally or to immediately refer requests to the appropriate department manager.

The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company reserves the right to change job duties at any time.

A job description is not a contract of employment.

Last updated : 2024-02-26