What are the responsibilities and job description for the FIT Specialist position at Cannonball Harley Davidson?
Major Duties and Responsibilities
- Create long-term relationships with customers and have fun talking about motorcycles.
- Attain new and used sales goals as agreed upon with the sales manager.
- Present the features and benefits of motorcycle products to customers, showing the advantages over competing brands.
- Follow business transaction processes timely and accurately.
- Introduce new customers to the other departments and their personnel.
Customer Service
- Greet customers immediately, in a courteous and friendly manner.
- Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).
- Handle telephone transactions quickly, and courteously.
- Use a common and consistent sales process for vehicle sales, trade-ins and purchases.
- Contact customers using personal follow-up to encourage additional sales and ensure customer satisfaction, ask for referrals.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
- Attend training sessions to keep current with sales techniques and sales department issues.
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior and maintain positive relationships with customers, employees GM and owner(s).
- Remain current with all Sales department training available.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Meet or exceed sales quotas regularly.
- Stay current on motorcycle trends and selling features.
