FIT Specialist

Major Duties and Responsibilities

• Create long-term relationships with customers and have fun talking about motorcycles.
• Attain new and used sales goals as agreed upon with the sales manager.
• Present the features and benefits of motorcycle products to customers, showing the advantages over competing brands.
• Follow business transaction processes timely and accurately.
• Introduce new customers to the other departments and their personnel.

Customer Service

• Greet customers immediately, in a courteous and friendly manner.
• Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).
• Handle telephone transactions quickly, and courteously.
• Use a common and consistent sales process for vehicle sales, trade-ins and purchases.
• Contact customers using personal follow-up to encourage additional sales and ensure customer satisfaction, ask for referrals.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Attend training sessions to keep current with sales techniques and sales department issues.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior and maintain positive relationships with customers, employees GM and owner(s).
• Remain current with all Sales department training available.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Meet or exceed sales quotas regularly.
• Stay current on motorcycle trends and selling features.

Qualifications & Job Requirements

• Able to get along with a broad customer base, team members, and management.
• High energy level.
• Excellent communication skills and expectation management.
• Knowledge and experience with sales of Harley-Davidson and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Excited to work in a commission-based sales environment.
• Able to operate a motorcycle (Motorcycle Endorsement is strongly preferred)

Physical Demands

• The noise level in the work environment is usually loud.
• Must be able to stand for long periods of time.
• Ability to keep balance and push large motorcycles.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 75 lb. of material.
• Heavy work exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move motorcycles and other objects.

Summary Description

We are looking to expand our family! If you have a passion for adventure, enjoy a flexible work schedule, and are enthusiastic about our exceptional brand in the industry, We’ve got a job for you! Harley-Davidson offers outstanding benefits, company perks, and a chance to work alongside like-minded people who are excited to serve in an inclusive culture that allows you to be you! Our excellent reputation is built upon the premise that our dealership provides MORE than just the fantastic ride you get on a Harley-Davidson motorcycle. We're growing and gearing up for a record year and looking for Harley-Davidson Sales Associates to join our team! If you don't want "just a job" and you're looking for a long-term career, then you have come to the right place.