What are the responsibilities and job description for the Strategic Client Services Representative I position at Canon Financial Services?
About the Role
Canon Financial Services in Mount Laurel, NJ is currently seeking a Strategic Client Services Representative I (Representative, Strategic Client Services I). The Strategic Client Services Representative I acts as the single point of contact for and takes ownership of a portfolio of customers who are considered Canon Financials’ Strategic Clients. Strategic Clients can include large global corporations, State and local governmental entities as well as the United States Federal Government. This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
- Responsible for servicing all aspects of the Strategic Client relationship, including but limited to: - Uses office-automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries in order to provide best in class customer service while maintaining internal aging receivable levels - Conducting large scale and highly complex reconciliation and cash application analyses - Verifies accuracy of invoices. Works with Accounting to prepare and sends invoices to clients and updates client records - Root cause, problem solve and make independent decisions relative to developing and executing action plans for complex customer facing issues - Simultaneously handling issues spanning multiple disciplines across complex, multi-schedule clients. Disciplines include Customer Service, Collections, Credit, Documentation/Booking, Sales Support, Accounting, Tax and End of Lease - Develop, utilize and effectively translate multiple types of reporting in order to visualize the high-level picture of the portfolio as well as individual customers - Reading, understanding and acting on customer purchase orders, invoicing requirements, payment methods and the processes involved with them - Understanding all servicing and compliance requirements of Government Contracts. (Federal, State and Local/Municipal) - Understanding and executing the end of lease process for multiple lines of business as well as individual customer requirements. End of lease processes include buyout and upgrade quotes, scheduling equipment removal and contract termination - Identify, understand and oversee the rebooking process for customers in the portfolio stemming from errors, changes to contracts or contractual obligations - Engaging with various business partners including internal Canon Financial resources, and Canon USA associates as well as representatives from multiple other sales channels - Engaging with all levels of partners within our Strategic Clients. Engagement can be anywhere from AP personnel through C-level employees - This job family is in the support level category and the focus is on completing tasks or activities supporting implementation of procedures - Complete other high priority projects and companywide/interdepartmental initiatives as assigned by the leadership team - Mentor and develop Level 1 associates. Provide guidance, training and assistance as needed
About You: The Skills & Expertise You Bring
- Incumbents in this job level category typically require general education, vocational, and/or on-the-job training, and may provide direction to other employees with similar duties - Experience Preferred: 3 years of Collections/Customer Service experience - Strong verbal and written communication skills - Intermediate to advanced knowledge level of Microsoft Office products, specifically Excel and Word - Requires individuals to work independently within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met - Experience with Governmental Entities and plus - Superior analytical problem-solving skills and basic math skills required - Ability to multitask and excel in a fast-paced environment - Strong ability to prioritize, with excellent time management skills - Successful utilization of systems: SalesForce, Unified Desktop, Microsoft Office, etc. - Experience with Odessa LeaseWave preferred - Minimal travel may be required (5%) The company will not pursue or support visa sponsorship for this position.
Company Overview
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022† and is one of Fortune Magazine's
World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its
Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com. † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers #CFS
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