Senior Business Control Specialist – Risk Programs and Governance

This is a hybrid role; 3-days on-site; 2-days WFH

POSITION: Program Manager (Level III)

FULLTIME/PARTTIME: Full time

LOCATION: Chicago IL / Charlotte, NC/ Jacksonville, FL / Plano, TX / Kennesaw, GA / Atlanta, GA / Tampa, FL

SCHEDULE: Monday - Friday; 9am – 5pm

PAY RANGE: $50.00 – 56.17 HOURLY

CONTRACTED: 02/24/2025 to 02/24/2026
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

Senior Business Control Specialist –Risk Programs and Governance, Data Management Team

JOB DESCRIPTION:

This position is part of Global Treasury and Merchant Operations Risk and Business Control organization.

• The Data Management and Governance team is responsible for providing governance oversight and facilitating routines to validate accuracy of Front-Line Unit operating procedures and adherence to policies and standards.
• This includes: all GTMO initiatives, reviews, attestations and assessments and adherence and validation of the standards and conveying the deliverables across each region to drive compliance.

JOB RESPONSIBILITIES:

• Provide analytical support in executing internal control discipline and operational excellence within a Line of Business (LOB)/Enterprise Control Function (ECF).
• Adherence to the Data Management Policy and the aligned Data Standards (Capture, Enterprise Data Incident Management, External Data Transmission, and USE) attesting that all GTMO is adherent on an annual basis
• Collaborate with the Single Process Inventory (SPI) Leads on Data Standard Adherence, Data Transmission Registrations, and Data Risk/Controls as it pertains to GTMO Single Process Inventory
• Provide quarterly Data Assessment Resolution Tracking (DART) Training to GTMO Global Business Partners
• Adherence to the SLA’s / Metrics as it pertains to DART
• Adherence to all Data Transmission Registrations renewals and registrations are monitored on periodic basis attesting that all information contained in the Registration record is complete and accurate
• Assist to create New Data Transmission Registrations if applicable
• Create timely and accurate business communications
• Implement, monitor, and modify data related procedures for GTMO Data Governance Team and GTMO
• Present key messages, effective recommendations and information to Senior Leaders and Business Partners
• Escalate issues or concerns as appropriate to the Global Operations Data Governance team
• Escalate incidents that have passed key milestones and/or required technology funding to leadership
• Attend Data Governance meetings, Incident Management Process meeting, etc.

REQUIRED QUALIFICATIONS:

• Process knowledge of Global Treasury and Merchant Operations products, processes, and systems
• Strong risk identification, resolution, and escalation skills with ability to make recommendations and provide guidance on remediation decisions
• Familiarity with Enterprise Process Control Framework, Audit, Risk, or Compliance background
• Prior risk and remediation experience
• Deadline driven and able to work under pressure
• Strong attention to detail, planning, and management organizational skills
• Must be quick learner and should have good grasping skills
• Well-organized with ability to manage multiple tasks and competing priorities and deadlines
• Strong critical thinking skills to solve problems and drive change
• Proven ability to facilitate meetings and document thorough meeting notes and action items
• Excellent verbal and written skills with strong procedure or technical writing skills
• Excellent interpersonal communication skills with ability to manage business relationships
• Ability to independently partner with Global Business Partners to overcome obstacles, collaborating and gaining consensus to create streamlined and accurate documentation
• Flexibility in adjusting quickly to a changing environment
• Ability to effectively collaborate with Global Business Partners in different locations
• Advanced Proficiency in Microsoft Word
• Proficiency in Excel, PowerPoint, Outlook

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Salary : $50 - $56