What are the responsibilities and job description for the Jr. Hardware Support Specialist position at Canon U.S.A., Inc.?
Jr. Hardware Support Specialist
Job Locations US-NY-New York
Requisition ID
2024-19034
of Openings
Category (Portal Searching)
Information Technology
Position Type (Portal Searching)
Regular Full-Time
Fixed Salary
USD $81,955.00 / Yr.
Overview
Provide hardware and peripheral support for end users throughout the firm.
Responsibilities
Set up workstations for new hires, ensuring all required technology is ready.
- Manage daily hardware tickets, particularly low-level requests for peripherals and equipment support.
- Set up and maintain conference room temporary workstations and technology, including video and audio equipment.
- Track and manage inventory, determining supply needs and coordinating orders as required.
- Install Humanscale docking stations for workstations.
- Ensure clean and organized cable management for all workstations and shared spaces.
- Perform laptop imaging and reimaging as needed.
- Collaborate with Facilities & Operations on room changes and other requests.
- Assist with departmental moves, coordinating hardware and equipment setups.
- Create repair tickets and coordinate with Lenovo technicians for onsite repairs.
- Support seasonal projects, including those involving summer and fall associates.
- Utilize the Helpdesk ticket management system, specifically Frontline ServiceNow.
- Maintain accurate documentation by taking notes and creating tickets for all tasks.
- Oversee long-term inventory projects, including tracking items in each office room.
- Assist in coordinating and managing large inventory deliveries.
PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS
Qualifications
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Salary : $81,955
