Service Sr. Analyst- Data Analytics

About the Role

Provides analytical support to/for the various levels of service management. Provides management with supportive documentation to ensure future growth and market competitiveness by focusing on customer machine performance reporting (both external and internal), and divisional financial analysis. Liaison between headquarter and the regional field sites to address issues and ensure clear communication to analyze and validate reports, enhancements and interfaces according to management’s plans.

Your Impact

- Possesses extensive knowledge and experience in writing design specifications with testing and delivery of application customizations. data conversions, interfaces and reports for Service Contracts, Field Service & Installed Base Oracle ERP/CRM Modules. - Assesses information extracted from Oracle to compile necessary documentation for management evaluation of new service marketing promotions, product and technician performance measurement, and improved data integrity procedures. - Resolves inconsistencies, and transforms high-level information into a detailed comprehensive customer reports for all assigned accounts. - Designs and/or maintains a consolidated Service Reporting consisting of available Service Portal information for both customer and internal service management requirements. - Identifies best practices and business improvement opportunities through the reporting and analysis of “normalized” KPI. - Creates Ad-Hoc reports using Oracle SQL and various databases to produce a finished result, as requested. - Collaborates with development team to constantly improve the performance of the Service related enhancements. - Understands technical solutions delivered with deep knowledge in SQL/PLSQL programming languages. - Adapts quickly to the fast paced work environment. - Possesses strong experience working with business users during requirements gathering to identify the project scope, performs in-depth testing and implement solutions at different phases of the project. - Demonstrates ability to think design out of the box and propose new ideas to management to constantly improve performance.    

About You: The Skills & Expertise You Bring

- Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - Degree in Business, Information Systems, or related field. - Experience with service industry knowledge. - Strong SQL/PLSQL skills needed and work hand-in-hand with development team to deliver products with great quality. - Good Knowledge of MS-Visio & Excel and relational database software applications primarily Oracle and/or SQL Server. - Strong inter-personal, analytical & presentation skills to work with business teams directly and advise them with correct solution. - Excellent oral and written communication skills as well as organizational skills. - Strong presentation skills to work with business teams directly and advise them with correct solution. - Solid troubleshooting skills in the Production support area by fulfilling the agreed SLA to resolve production issues. - Good knowledge of Oracle ERP/CRM Module capabilities and features especially Service Contracts & Field Service. - Posses excellent accountability skills and ensure that all deliverables completed on or before target. - Acts as a team player and strong contributor to work with dynamic team in an ever changing project scope. - Able to articulate issues to management and propose tangible solution to gain their commitment and agreement.   In accordance with applicable law, we are providing the anticipated annual rate for this role: $76,150 to $114,040 annually

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program -Casual dress (including jeans!) is welcome -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Posting Tags

#PM20 #LI-JZ1 #LI-ONSITE

Salary : $76,150 - $114,040