What are the responsibilities and job description for the Client Service Supervisor position at Canon USA & Affiliates?
Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
- Your Impact
- Monitors and ensures compliance with established workflow processes and procedures.
- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
- Supervises efficient and economical utilization of equipment, materials and labor.
- Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
- Determines developmental goals and conducts periodic performance reviews with direct reports.
- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users in a timely manner.
- Ensures effective performance management with direct reports and oversee the overall process.
- Ensures effective two-way communication with direct reports and within area of responsibility.
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
- Maintains targeted levels of profitability.
- Manages and controls inventory and assets.
- Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.
- About You : The Skills & Expertise You Bring
- Associates degree or equivalent required.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises.
- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
- Company Overview
- Posting Tags
- Location
- US-NY-Cooperstown_
- Company
- Canon Solutions America, Inc._
- Requisition ID
- 32307_
- Category
- Customer Service / Support_
- Position Type
- Full-Time_
Production and Workflow
Supervision and Employee Relations
Client Relationship Management
People Management and Development
Equipment Knowledge and Care
Administration and Reporting
Results Expected
Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
In accordance with applicable law we are providing the anticipated annual salary for this role : 62,400 - 74,930
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE : CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation (https : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation )
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers sitecsa.canon.com / careers (https : / / csa.canon.com / online / portal / csa / csa / company / careers / ) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com / careers (https : / / csa.canon.com / online / portal / csa / csa / company / careers / ) .
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