What are the responsibilities and job description for the IT Support Specialist position at Canon USA & Affiliates?
Overview
This position provides technical support mainly to the New York office but can also be called upon to assist with problems in any of Milbank's other offices. The position requires basic knowledge of all the equipment and desktop software that is used in the Firm. Position will be responsible for approximately 50% Help Desk and 50% Deskside Support.
Responsibilities
Provide telephone and deskside support for all desktop systems distributed by Milbank's I.T. department.
Troubleshoot and research problems where a resolution is unknown. This may require speaking to a vendor’s technical support person, searching online databases, software help files or other sources that are available.
Create, escalate, and close tickets on the Helpdesk ticketing platform (IQTrak) including maintaining records of all equipment used by the end user working in and away from the office, such as laptop computers and portable printers
Assistswith the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
On-boarding / Off-boarding : Setup / remove hardware / software and mobile devices upon arrival and departure. For onboarding – assist with first login : set printers and e-signature; change login password; setup mobile device and telephone.
Coordinate the distribution of media supplies – laptops, mobile devices and accessories.
Ensure desktop computers interconnect seamlessly with all systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Provide off hours support as required, particularly on call support on weekends.
Assist with ensuring the security of all systems and equipment including reporting and remediating phishing and malware attacks.
Assist with special projects as they arise such as conversions, moves or setting up "special" software
Work in conjunction with AV Team to set up technology in conference rooms, including but not limited to, video and audio collaboration.
Occasional printer support and maintenance such as clearing print queues.
Other responsibilities as they may be assigned from time-to-time
PHYSICAL DEMANDS
Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs).
Mental qualifications include ability to perform all tasks assigned
Good organizational skills
Up-to-date with computer and network systems
Qualifications
A college degree and technical training certifications preferred.
A High School Diploma required
Must have basic knowledge and experience in MS Word, NetDocuments, ChangePro, and Windows.
Experience with Apple iOS a plus. Excellent client service skills, with a strong emphasis on “user” satisfaction
Experience using document management system (ideally NetDocuments);
Basic understanding of Microsoft Office suite, Microsoft Windows 10 operating system, Adobe Acrobat, document comparison (Litera Change Pro) or similar, financial applications such as IntApp Time.
Remote device support including Smartphones, MobileIron, Citrix, and Cisco Phone system / IP telephony
COVID-19 vaccination required
What We Offer
An opportunity to join an established team and be part of a successful and proven global organization!
A competitive compensation program!
Large Company Benefits : Medical / Dental / Vision / 401K with a competitive company match!
Employee discounts on Canon products & vendor discount programs for employees!
World-Class Training & Career Development Programs!
Job Locations US-NY-New York
Posted Date 8 hours ago (2 / 18 / 2025 3 : 58 PM)
Requisition ID 2025-19268 # of Openings 1 Category (Portal Searching) Information Technology Position Type (Portal Searching) Regular Full-Time Fixed Salary USD $39.40 / Hr.
Canon is proud to be an equal opportunity / affirmative action employer. Minority / Female / Individuals with Disabilities / Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.
Salary : $39
