What are the responsibilities and job description for the Call Center Specialists (Level 1-V) position at Canopy One Solutions Inc?
Call Center Specialists (Levels I-V)
Responsibilities:
o Operate the Customer Call Center, a toll-free number supporting survivors, injured officers, and public safety agencies.
o Handle high call volumes efficiently and sensitively, providing accurate information and referrals as needed.
o Record and track all calls in the Portal and maintain Excel logs for general inquiries.
o Perform tasks such as opening, tracking, and distributing incoming mail (both physical and electronic).
o Manage sensitive information while ensuring adherence to data privacy and security policies.
o Support mail merge correspondence and document scanning tasks.
Qualifications:
o Level I: High School Diploma 1 year of customer service experience.
o Level II: High School Diploma 2 years of customer service experience.
o Level III: Associate degree (preferred) or 2 years of higher education 4 years of general customer service experience or 2 years of benefits/claims-specific experience.
o Level IV: Associate degree 4 years of benefits/claims-specific experience.
o Level V: Associate degree 5 years of benefits/claims-specific experience.
