Description

Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.

Job Summary:           

We are looking for an Application Specialist (the “Position”) to provide enterprise-level assistance to our customers for our various EMR systems (Electronic Medical Records).

The Application Specialist will diagnose and support our suite of health care applications: Homecare Home Base, Forcura, Netsmart myUnity.

If you are naturally an application helper, enjoy assisting people with application issues, and can explain technical details, simply, we’d like to meet you!

Responsibilities and Duties

• Focused on support for Homecare HomeBase and sub-applications like Forcura, PointCare
• Research and identify solutions by working with the application support vendors to solve customer issues.
• Create knowledge base articles based on technical issues you were able to solve  
• Ask customers targeted questions to quickly understand the root of the problem
• Provide prompt and accurate feedback to customers  
• Refer to internal database or external resources to provide accurate tech solutions 
• Ensure all issues are properly logged 
• Prioritize and manage several open issues at one time 
• Document technical knowledge in the form of notes and manuals 
• Talk clients through a series of actions, either via phone, email, or chat, until the application issue is resolved 
• Prepare accurate and timely reports  
• Maintain jovial relationships with clients 

Qualifications

Qualifications and Skills:

• Bachelor's degree in the field of computer science, programing, or related field

• Proven work experience as an Application Specialist or similar role 
• Hands-on experience with Homecare Home Base, Netsmart myUnity
• Good understanding of cloud-hosted Health Care application products
• Ability to diagnose and troubleshoot basic application issues 
• Familiarity with remote desktop applications and help desk software 
• Excellent problem-solving and communication skills 
• Ability to provide step-by-step application technical help, both written and verbal 

Physical Demands:

• Ability to communicate in English via phone, in writing and verbally in conversation with different levels of staff, Resident families and any outside customers.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is frequently required to stand and walk.  The employee is occasionally required to sit, use hands or fingers, handle, or feel; reach with hands and arms, talk, or hear and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  Ability to utilize a computer, phone, etc. for extended periods of time.
• While performing the duties of this job, the employee is occasionally exposed to blood or other body fluids, fumes, or airborne particles and toxic or caustic chemicals.  The noise level in the work environment is usually moderate.

We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.