What are the responsibilities and job description for the Dispatcher position at Canton-Stark County Sewer Cleaning Inc?
Roto-Rooter, a leader in plumbing and drain services, is seeking a highly organized Dispatcher to coordinate service calls and ensure efficient scheduling of technicians. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and excels at problem-solving to deliver outstanding customer service.
Responsibilities:
- Schedule and dispatch service technicians to customer locations based on priority, location, and availability.
- Monitor job progress and adjust schedules as needed to optimize efficiency.
- Communicate effectively with customers, technicians, and management to provide updates and resolve scheduling conflicts.
- Utilize dispatch software and GPS tracking to assign and track service calls.
- Maintain accurate records of service requests, work orders, and technician assignments.
- Provide exceptional customer service by addressing inquiries and ensuring prompt responses to service needs.
- Collaborate with other departments to ensure seamless operations and customer satisfaction.
- Previous experience in dispatch, scheduling, customer service, or a related field (preferred).
- Strong organizational skills and attention to detail.
- Excellent communication and multitasking abilities.
- Proficiency in dispatch software, Microsoft Office, and related technologies.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
EEO Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
