Client Services Manager

Job Title: Client Services Manager

Location: New York, NY (Hybrid)

Firm Overview:

Cantor Fitzgerald L.P., with over 12,000 employees, has been a leading global financial services firm at the forefront of financial and technological innovation since 1945. Cantor Fitzgerald & Co. is a preeminent investment bank serving more than 5,000 institutional clients around the world, recognized for its strengths in fixed income and equity capital markets, investment banking, SPAC underwriting, PIPE placements, commercial real estate, and for its global distribution platform. Capitalizing on the firm’s financial acumen and technology prowess, Cantor’s portfolio of businesses also includes Prime Brokerage, Asset Management, and other businesses and ventures. For 79 years, Cantor has consistently fueled the growth of original ideas, pioneered new markets, and provided superior service to clients. Cantor operates trading desks in every major financial center globally, with offices in over 30 locations around the world. As one of the few remaining private partnerships on Wall Street, Cantor has the distinct ability to focus on long-term value creation and solid relationship building. Our structure allows us to respond quickly to client needs, develop solutions that address complex challenges, avoid the limitations of bureaucracy, and attract talented individuals who are driven to succeed.

Single point of contact for specific key customers of BGC International and its associated trading entities, for all trading products, across all disciplines, captured via various billing systems and manually maintained databases. The products covered include, but are not limited to: Fixed Income, Bonds, Repos, Credit Derivatives, Interest rate Derivatives, Swaps, Options, Foreign Exchange, Equities and Futures

Responsibilities:

• Process and respond to client queries about specific trades captured on bills within a reasonable timeframe under advice to the client
• Process and monitor trade amendments on behalf of clients and/or front/middle office in a timely manner
• Ensure that periodic bills created on a monthly basis are correct and dispatched to clients within the expected timeframe
• Provide clients with additional information (e.g. bills in a spreadsheet form) and/or on-demand bills to facilitate the reconciliation and payment of bills in a timely manner
• Liaise with clients to identify and resolve any issues preventing timely payment of outstanding brokerage
• Provide correct breakdowns with the allocations team to facilitate the payment of outstanding trades
• Manage outstanding client debts (including frequent collection calls) within the expectations of senior management
• Manage and update centralized documentation containing specific customer service level/invoicing related agreements. This includes documentation of client visits, conference call minutes and/or phone logs
• Produce any reports as required to support client visits by senior management and/or front office contacts
• Develop and maintain a ‘secondary level’ relationship with customers of BGC International
• Advise any customer related static data changes to the static data team as applicable
• Ensure adherence to internal policies and procedures and especially within the non-payment escalation procedures on a day-to-day basis
• Central review of trade query/amendment logs for all products. This includes additional monitoring and control of all trade amendments made in middle office systems
• Immediate escalation of issues impacting the relationship between the client and the company to senior management
• Participation in client visits to enhance the relationship between the clients

Qualifications:

• Ability to calculate and understand brokerage calculations
• User representative for the billing systems (i.e. participation in any testing of new functionalities impacting customers and/or billing; communication and feedback about processing improvements or technical enhancements to senior management and system project managers)
• Experience in accounts receivable and/or knowledge of equity derivatives would be a plus

Educational Qualifications:

• Bachelor’s Degree required

Salary: $ 55,000 - $ 60,000

The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).