Head of People Operations

We’re Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. 

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out.

Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

What you’ll do

The Head of People Operations oversees the administration of employee benefits, retirement plans, leaves, payroll, employee service and support, audits and regulatory compliance. The individual in this role will lead a team of four HR professionals with a shared goal of providing exceptional service to our employees. This is a hands-on role that reports to the AVP of People Support.

Essential Duties/Responsibilities

Benefits 

• Oversee the administration of health and supplemental insurance benefits.  
• Plan and organize annual open enrollment.  
• Participate in weekly check-ins with benefits broker and internal benefits strategy team. 
• Consult and advise on new benefits and best practices for implementation.  

 Retirement Plans 

• Oversee administration of 401(k), 457(b), and 457(f) plans, ensuring adherence with internal policies and regulations.  

 Leaves 

• Ensure timely and accurate processing of CO PFL and FMLA leaves in compliance with relevant laws. 
• Work through complex situations with the People Specialist. 

 Payroll 

• Validate bi-weekly payrolls to ensure timely and accurate payments to 740 employees. 
• Work with Payroll Specialist to resolve tax, benefits deductions, and/or earnings issues. 
• Maintain payroll continuity plan. 

 Service and Support 

• Ensure the team supports the daily requests of our employees and provide back-up when needed. 
• Identify opportunities to automate and optimize HR processes for improved efficiency and increased self-service options. 

 Audits and Compliance 

• Manage multiple internal and external audits, risk assessments, and federal and state exams. 
• Complete annual 401(k) compliance testing. 
• Plan and coordinate activities for annual discretionary profit share contributions. 
• Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.  
• Stay current on changes in federal, state, and local regulations, and HR best practices. 

 Leadership 

• Lead, mentor, and motivate team members, fostering a collaborative and high-performing environment. 
• Promote communication and feedback through MyCanvas chats, monthly one-on-ones, and weekly team meetings. 
• Identify, plan, and lead the implementation of HR initiatives and projects aligned with organizational goals. 
• Partner with the greater people team and cross-functional teams, including Accounting, Internal Audit, Legal, and IT, to design and/or refine processes and programs.  
• Actively manage vendor relationships to ensure service levels are meeting expectations. 
• Responsible for all management functions including hiring, training, conducting monthly one-on-ones, performance management, conflict resolution, scheduling, cross-training and succession planning, timekeeping, etc. 

     Other Responsibilities 

• Seek and embrace ongoing education and learn/apply new skills. 
• Follow all safety and security guidelines to safeguard member and organization assets. 
• Regular attendance and punctuality are essential functions of the job.  
• Perform other job duties as assigned. 

Job Qualifications

Knowledge, Skills, and Abilities:

• Passion for people operations, with a deep understanding of HR policies, processes, and various legal requirements. 
• Advanced knowledge and experience with employee benefits, 401(k) plans, and leave of absence administration.  
• Exceptional people management skills and a purpose-driven leadership style that creates trust and loyalty. 
• Ability to influence and build relationships cross-functionally, at multi-levels internally, and with external partners. 
• Skilled at improving workflow efficiency and consistency. 
• Outstanding planning, organization, and project management skills. 
• Analytical with meticulous attention to detail. 
• Adept at data-driven decision making and using metrics to inform initiatives and measure success. 
• Excellent verbal, written, presentation, and interpersonal communication skills.  
• Proactive problem-solver with the ability to anticipate and address potential challenges and/or risks. 
• Intermediate understanding of HR information systems, preferably UKG. 
• Proficiency in Microsoft 365 (Teams, Outlook, Excel, Word, PowerPoint, and Co-Pilot).  
• Discretion and sound judgment in handling sensitive information. 
• This position requires strict confidentiality of all employee records and information. 
• Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender). 

Education or Formal Training: Bachelor’s degree in business administration, HR administration, or a related field, preferred. PHR, SPHR, SHRM-CP, or SHRM-SCP certification, preferred.

Experience: Minimum of 5-7 years leading HR operations for a business with 500 employees.  

The starting pay range for this position is $84,494-$106K/annual, and final pay rate will be determined based on experience, education, skills and internal equity factors. 

Canvas benefits

Medical/Dental/Vision Insurance

Paid Vacation 

Paid Sick Time 

Paid Holidays

Paid Wellness Day

Paid Volunteer Time

Flexible Spending Account

Health Savings Account

World Class 401(k) Plan

Tuition Reimbursement

Rate Discounts on Qualifying Loans

May be eligible for incentives or discretionary bonus based on results

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment with some travel.  Must be able to attend meetings and events outside of regular business hours.  The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets.  The position requires manual dexterity, the ability to lift files and open filing cabinets.  The position requires bending, stooping, or standing as necessary.

This position will be hybrid after initial in office training period. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Position will be open until filled, or if unable to fill until posting is canceled.

Salary : $84,494 - $106,000