What are the responsibilities and job description for the Eligibility and Patient Collection Specialist position at CAO?
Position Summary/Scope of Summary
Remote Position
Functions:
Under the direction/supervision of the Billing Manager, performs a variety of accounts receivable and collection duties. Provides support to the front and back office secretaries in addition to other members in the Billing Department, but not limited to. Position answers phone calls from patients, insurance carriers, other employees and multiple other sources. This position responds to routine inquiries regarding a patient’s balance on their account(s). Professional demeanor is paramount with multi-tasking necessary to complete the many aspects of this job.
Duties including but not limited to:
- Review patient accounts to ensure balances are correct
- Contacting patients prior to their appointment to collect outstanding balances
- Make calls to patients to collect outstanding balances
- Process any adjustments needed
- Work collections report
- Ensure that eligibility is worked and accurate
- Communicate with staff issues of eligibility and/or balances
- Training/educating staff on collecting balances as needed
- Set up patients on monthly payment plans as needed
- Contributes to the achievement of excellence in health care to fulfill the mission of the company
- Exhibits strong customer service skills in daily interaction with the public, patients, staff and physicians in the performance of job duties.
- Communicates effectively, professionally and compassionately with patients, Physician’s and their staff, as well as individuals from hospitals, pharmacies, Laboratories, insurance companies and professional associations, etc.
- Follows all Federal and State guidelines in accordance with patient privacy (HIPAA), OSHA, etc. as applicable.
- Understands and adheres to CAO-OrthoMD’s policies and procedures
- All other duties as assigned
Pay Range for this position is $19-21 per hour
Salary : $19 - $21
