Development Database & Analytics Coordinator

Primary Function

The Development Database & Analytics Coordinator is responsible for managing the data entry process of donations and ensuring timely acknowledgement; maintaining donor records with high standards of data integrity; utilizing Tessitura CRM to generate, analyze, and report pertinent information; and contributing to the success of CAPA and its shared fundraising services. This individual is detail-oriented and understands the importance of effective data management in strengthening connections with donors and patrons.

Duties and Responsibilities

• Manage and/or Process gift entries for CAPA and/or assigned shared services organizations, ensuring timely and accurate recording and classification of donations.

• Provide Data Entry Associate with appropriate supervision and coaching to complete duties in a timely manner.

• Generate acknowledgement letters, monthly pledge payment reminders, and annual tax summaries, and maintain acknowledgement rules within Tessitura.

• Collaborate with the Finance department to provide gift information for monthly and yearly reconciliation.

• Maintain donor contact information, communication preferences, and other important details, and work with the Tessitura Administrator to address any gaps in data integrity.

• Serve as the Development department’s Tessitura Power User for CAPA. This includes being a resource for questions from members of the CAPA Development team who serve shared service partners.

• Establish campaign, appeal, fund, gift designation, and source structures in Tessitura.

• Track fundraising efforts through proper use of contribution sources.

• Provide regular reports on the status of contributed income.

• Generate data for targeted lists and segments for fundraising efforts, including direct mail, tele-fundraising, and e-appeals.

• Compile, format, and edit donor listings for accurate recognition and benefits in program books, annual reports, and other publications.

• Help to identify and implement strategic policies and procedures to optimize the use of Tessitura through continual education and adopting and maintaining Tessitura current and best practices.

• Analyze and report on trends to inform fundraising strategies.

• Complete other assigned duties as needed.

Knowledge, Skills and Abilities

• Experience with Tessitura or similar CRM is desirable

• Proficient in MS Office

• Excellent verbal and written communication skills

• Strong attention to detail and ability to follow processes

• Efficient organization, and time management skills

• Skilled at problem-solving, prioritizing tasks, and multitasking

• Professional and composed under pressure

• Able to work both independently and collaboratively to meet the needs of CAPA and its partners

• Enthusiastic representative of CAPA and shared services partners

Credentials and Experience

• Bachelor's degree or equivalent experience

• 2 years of experience in data entry and relational database management systems (experience with Tessitura preferred)

• Willingness and availability to work evenings and weekends on occasion with notice.

CAPA's EEO Statement

The Columbus Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.

CAPA's Diversity & Inclusion Statement

CAPA believes in the power of diversity - we can only achieve our vision to make Columbus a destination for living, breathing art when we include everyone. CAPA is committed to presenting art that brings people from all backgrounds together to experience the transformative power of the arts. In the same spirit that we celebrate the many forms of performance art on our stages, we value, appreciate, and celebrate all human beings in our community.

CAPA recognizes that there are cultural and systemic barriers that prevent complete inclusivity and equity. CAPA's Diversity and Inclusion commitment is to progressively and continuously work to identify those barriers and intentionally adapt our practices, demonstrate our efforts, and measure the results to promote inclusion and equity.