What are the responsibilities and job description for the Event Coordinator position at CAPA?
Primary Function
The Event Coordinator for the Shubert Theatre oversees the daily operations of food and beverage concessions, ensuring excellent customer service, efficient operations, and profitability. They are responsible for setting up events and catered functions, ensuring all logistical details are managed smoothly. The Event Coordinator builds and maintains relationships, both internally and externally, that create the basis for ongoing partnerships and contribute to the Shuberts broadening future.
Duties and Responsibilities
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Provides first class customer service to renters utilizing food and beverage at events. Responds quickly to inquiries, quotes pricing, and sets expectations to ensure a successful event.
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Communicates expectations of customer service to employees to assure that each patron receives the best possible service.
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Coordinates the set-up and tear down of food and beverage stations for all events scheduled, including the oversite of catering and kitchen staff for Cabaret Theatre Events.
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Responsible for cash management of food and beverage operations including accurate accounting of cash and sales, timely deposits, proper security of cash by controlling access and utilizing company cash handling standards, and management of all change funds used.
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Manages all reports related to Concessions and Merchandise sales, including nightly concessions reports, weekly sales reports, and annual concessions tracking.
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Manages pricing, ordering, receiving, and inventory control of products sold while meeting budgetary guidelines.
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Maintains an organized, safe, and clean environment, ensuring that all health and liquor guidelines are followed.
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Develops signature food/beverage items that enhance the experience of our constituents and the image of the Shubert Theatre.
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Trains, schedules, and oversees part-time Concessions Staff.
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Serves as Assistant House Manager, with the ability to fill in for House Management as needed.
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Performs other job-related duties as needed or assigned.
Knowledge, Skills and Abilities
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Proficient communication skills.
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Exemplary customer service skills combined with patience in working with various groups of people.
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Knowledgeable of applicable Connecticut liquor laws & health regulations.
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High degree of organizational skills with a commitment to accuracy.
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Ensures tasks and projects are completed efficiently and within deadlines.
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Basic computer literacy including familiarity with Microsoft Excel.
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Capable of performing accurate calculations, analyzing data, and managing budgets effectively.
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Ability to remain calm and resolve challenges and/or requests in a fast-paced environment.
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Ability to lift up to 50 pounds.
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The physical demands of this position require walking, sitting, stooping, reaching, and manual dexterity.
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Ability to work a flexible schedule as required by theatre activity which may include mornings, afternoons, evenings, weekends, and/or holidays.
Credentials and Experience
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High School Diploma or G.E.D; undergraduate degree preferred, or equivalent combination of education and work experience.
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Minimum 2 years experience in a customer-facing position, ideally with cash-handling responsibilities.
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Food handlers license, TIPS training, and ServSafe certification training required prior or after hire.
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Previous experience in a theatre or performance venue is preferred.
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Ability to maintain current certification in CPR/First Aid/AED.
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Due to the nature of this performing arts venue, a flexible schedule is required, including most evenings and weekends for performances.
Additional Information: This is a part-time, non-exempt position.
