House Manager - Lincoln Theatre

Position Summary

The Lincoln Theatre Association is seeking a House Manager to ensure the smooth operation of events and rentals through effective “day-of” event coordination. The House Manager will work in a fast-paced environment, supporting both volunteer ushers and patrons to guarantee a positive experience for everyone who visits the Lincoln Theatre. With strong communication and problem-solving skills, the House Manager will handle a range of tasks to maintain an efficient, well-run front-of-house during performances, prioritizing patron satisfaction and safety. Additionally, the House Manager will actively contribute to the ideation and implementation of initiatives that enhance the overall experience for staff, artists, patrons, and the community served by the Lincoln Theatre.

Duties and Responsibilities

Duties vary and or depend on assigned area. Duties may include:

· Prepares and closes the front-of-house for performances including turning lights on and off, locking and unlocking doors, distributing radios, verifying and maintaining appropriate quantities of programs and stuffers, and assisting the Associate Director in duties related to events.

· Ensures cleanliness and safety of theatre by checking seating areas, entrances, egresses, and restrooms and informing Operations Manager/Custodians if stocking items are needed.

· Provides custodial assistance during events as needed, such as maintaining and checking restrooms between intermission and the conclusion of the event and ensuring the building exterior is clean and clear of debris.

· Manages ushers including sign-in, assigning usher positions, and ensuring ushers have the proper equipment and training for their positions.

· Coordinates the activities of all front-of-house volunteers.

· Communicates regularly with the ED/AD/Building Ops Manager to discuss event specifications, special instructions, and special duties.

· Completes house reports.

· Maintains a presence in the lobby before, during, and after an event to provide complete patron satisfaction including special seating needs, taking tickets, and handling unforeseen or emergency situations in a prompt, courteous fashion.

Knowledge, Skills, and Abilities

· Effective communication skills for working with renters, guests, volunteers and staff members.

· Efficient problems solving skills with the ability to quickly resolve problems in a calm, professional manner.

· Ability to perform a variety of tasks, often changing assignments with short notice.

· Quality customer service skills, thoroughness, and attention to detail.

· Ability to perform moderate lifting (up to 25-50 lbs), standing, bending and kneeling and climb stairs repeatedly throughout the course of performances, as necessary.

· The enjoyment of public interaction and the performing arts is important.

Credentials and Experience

· High School Diploma or Equivalent.

· Minimum of 2 years’ experience in a customer service role.

· Ability to flex schedule to meet day, evening, and weekend hours as theatre activity requires.

Special Requirements

Employment is contingent upon ability to complete a Background check.