Residential Leasing Consultant

Job Title: Residential Leasing Consultant

Department: Capano Residential
Reports To: Property Manager/Assistant Property Manager
FLSA Status: Non-exempt
Compensation: $14 - $17 Hourly Commission (based on experience)
Hours: Weekends 10-4pm and Some Weekdays 9am-7pm
Location: Middletown, DE

Join our dynamic team as a Residential Leasing Consultant, where you'll play a vital role in creating exceptional living experiences for our residents. As the face of our community, you will be responsible for attracting and retaining residents through effective leasing strategies, outstanding customer service, and a thorough understanding of our properties.

As the forefront ambassadors of our community, Residential Leasing Consultants are instrumental in creating lasting impressions for both prospective and current residents. They play a pivotal role in fostering positive connections and enhancing the overall resident experience from the very first interaction.

Their primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. Capano Residential Leasing Consultants have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experiences.

Essential Duties & Responsibilities

 Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”

 Showcase the value of the community features as they relate to the customer needs

 Use a customer focused attitude year round to ensure a smooth renewal process for existing residents

 Utilize and establish creative marketing and social media strategies to increase property traffic

 Support occupancy and retention goals by following up with potential and current residents

 Use problem solving skills and best judgment to handle unpredictable situations as they arise

 Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision

 Promote positive resident relations through courteous and timely response to resident needs and concerns

 Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks

 Collaborate with team members to plan and organize resident events

 Will assist in other projects and activities as needed

Qualification Requirements

 One year of experience in sales, hospitality and/or customer service

 High school diploma required. Bachelor’s degree preferred

 Work a varied schedule including weekends and holidays as required

 Proficiency in Microsoft Office Suite including Word, Excel & Outlook

 Strong written and verbal communication skills

 Leasing and/or property management experience not required

Professional Business Dress:Dress is expected to be professional and conservative. Unacceptable attire includes: jeans, khakis or pants with outside pockets, sportswear, sandals, garments that are unnecessarily revealing. In addition, we ask that there be no visible piercings, except for earrings, no visible tattoos and only natural hair colors.

Job Type: Full-time

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Every weekend
• Monday to Friday

Experience:

• Residential Leasing: 1 year (Preferred)

Ability to Relocate:

• Middletown, DE 19709: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $17