Office Assistant, Registration - Cape Cod Community College

GENERAL STATEMENT OF RESPONSIBILITIES:

This position supports the Registrar's Office within the Division of Enrollment Management and Student Services by providing front desk, phone, and email coverage, along with document processing and customer service. Applicants must demonstrate strong organizational skills, maintain confidentiality, and possess proficiency in computer skills, particularly with Microsoft Office Suite applications, to effectively perform primary job functions.

EXAMPLES OF DUTIES:

• Customer Service: Communicate professionally with students, faculty, staff, and the public, addressing inquiries and providing accurate information on enrollment, registration, and other office functions. Assist in resolving issues or direct individuals to appropriate departments or resources, as needed.
• Data Processing: Process course registrations, course withdrawals, residency forms, enrollment verifications, and other documents related to the office functions.
• General Office Support: Registration front desk and phone coverage, serving as an initial point of contact for students, faculty, staff, and the public. Answer and direct phone calls, provide information, and assist with inquiries related to enrollment, registration, and other student services.
• Other Duties as Assigned: Perform a variety of administrative tasks as needed to support the efficient operation of the Registrar's Office, such as data entry, mailing correspondence, processing student forms. Maintain and organize student records and documents, ensuring accuracy and confidentiality in filing systems.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent GED or HiSET.
• One year or more of full-time or equivalent part-time experience in office administration or a related field.
• Ability to provide excellent customer service by promptly, patiently, and courteously addressing individual needs in all interactions, in person, by phone, or via email.
• Exceptional attention to detail and process oriented.
• Ability to work calmly and patiently with students and members of the College community, demonstrating sensitivity and professionalism in interactions with diverse populations.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills with the ability to manage multiple tasks simultaneously and efficiently.
• Exceptional interpersonal communication skills, in person, over the phone and via email.
• Ability to collaborate effectively as part of a team.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Associate degree.
• Experience working with Jenzabar or other student information systems.
• Bilingual.

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

COMPENSATION: $20.00 per hour, for up to 18 hours per week. Non-benefited, non-unit position.

APPLICATION DEADLINE: Immediate need; applications reviewed upon receipt.

Please visit our website at www.capecod.edu for information on Cape Cod Community College.

This appointment is subject to the FY2025 budget appropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.

The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.

Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.