What are the responsibilities and job description for the Client Care Associate (Part Time) position at Cape Cod Veterinary Specialists?
Description
Client Care Associate (Part Time)
Cape Cod Veterinary Specialists is seeking an experienced, part-time Client Care Associate to join the team in our Dennis, MA location.
About Cape Cod Veterinary Specialists
Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency, critical care hospital with locations in Buzzards Bay and Dennis, MA. We have numerous specialties and boarded specialists to ensure pets and families receive quality, gold standard medical care. Our 24 / 7 hospitals strive to maintain a compassionate and engaging environment that fosters well-being for employees as well as those we serve, while creating a space for continual learning and collaboration across all disciplines and roles.
About this role
The Client Care Associate is the first and last impression of Cape Cod Veterinary Specialists, which impacts the client’s overall experience. The CCA is an invaluable member of the team that communicates with the clients, works with the medical staff to facilitate emergency and specialty appointments, provides information to the referring veterinary community, and manages financial transactions. This position is client-focused but may involve some veterinary assisting tasks, including patient restraint and running bloodwork.
The Client Care Associate will
- Greet and check in clients for emergency and specialty appointments in a polite, professional, and timely manner.
- Schedule and confirm appointments.
- Occasionally assist doctors in appointments, run blood work, and assist the medical team in completing appointments when appropriate.
- Perform record keeping, such as scanning, and documentation in the electronic medical records (EMR)
- Provide estimates and invoices for payment.
- Take deposits and process payments at checkout.
- Send medical records to referring veterinarians.
- Direct client calls to the appropriate department in a polite, professional, and timely manner
- Maintain a clean lobby and front desk area.
- Respond to clients with compassion and empathy in stressful and emotional situations.
Salary, Schedule, and Benefits Include (but are not limited to)
The initial training schedule may differ.
Required Qualifications
This position may be open to the right person who expresses a genuine desire and is eager to learn.
As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.
Imagine being part of a team that values and supports your professional growth. At CCVS, investing in our employees' development is vital to achieving optimal patient care.
So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.
Salary : $18 - $20
