What are the responsibilities and job description for the Front Desk Manager position at Cape Fox Lodge?
Job Description:
Job Requirements:
Cape Fox Lodge is seeking an experienced Front Office Manager (FOM). The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. The FOM provides guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. The FOM performs perform all front office functions both quickly and efficiently. The FOM is a department resource and provides training for new hires. The FOM assists other departments to ensure smooth, efficient operations.
Essential Functions and Responsibilities
- Understand, interpret, and explain all hotel SOP’s
- Monitor progress against schedule and business demands; manage own time and time of the department.
- Responsible for all bookings & billing of group rooms
- Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
- Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
- Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations
- Handle inventory and budget control
- Perform Revenue Management
- Monitor online bookings and comp set
- Make sure business accounts are up to date and invoices sent out monthly
- Participate in daily stand-up meetings and weekly staff meetings
Job Requirements:
- 5 years of hospitality experience
- 2 years in leadership role
- HS diploma or equivalent required/college diploma preferred
- Ability to communicate efficiently and fluently in both written and oral form.
- Ability to establish and maintain effective and cooperative working relationships.
- Ability to effectively communicate with coworkers and supervisors as needed
- Exceptional customer service skills with a commitment to surpassing customer expectations.
- Demonstrated ability to work efficiently in a high-paced environment.
- Positive attitude towards collaborative teamwork.
- Active listening and effective communication skills
- Computer skills are a must
- Ability to solve problems and creatively find solutions
- Strong work ethic and a proactive approach to tasks
- Confident and outgoing demeanor in interactions with customers and colleagues
- Flexible availability to work a variable schedule, including evenings and weekends
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
