What are the responsibilities and job description for the Front Desk Agent position at Cape Resorts Group?
Baron's Cove is the Hamptons' preeminent All-American resort destination. With sixty-seven charming village and harbor-facing guestrooms, gorgeous lofted suites boasting sweeping harbor views, village rooms featuring intimate private gardens, and cozy dog-friendly accommodations, Baron's Cove caters to every discerning traveler seeking a relaxing getaway on the East End.
Property: Baron's Cove
Department: Front Office
Position: Front Desk Agent
Reports to: Front Office Manager
Position Overview: Attend to guest needs, including, but not limited to, registration, checkout, and cashiering.
These duties may be described as, but not limited to:
- Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
- Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
- Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations over the telephone and at the front desk when required.
- Maintain effective and complete communication with valet department, bellmen and housekeeping.
Required Knowledge, Skills, Abilities:
- Knowledge of computer programs, including, but not limited to, Property Management Program, Microsoft Word and Excel.
- Requires good communication skills, both verbal and written.
- Ability to work under pressure required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.
Minimum Qualifications:
- High school or equivalent education required.
- One to two years in a public contact position.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
