Restaurant Supervisor

Position:                    Restaurant Supervisor 

Reports to:                 Restaurant Managers

Supervises:                All Front of House Staff

Restaurant Supervisor responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Duties to include but not limited to:

• Assist with the coordination of daily Front of the House and Back of the House restaurant operations.
• Assist with interviewing, hiring, and recommending the termination of restaurant staff in conjunction with company policies and with approval of upper management.
• Assist with training new and current employees on proper customer service practices.
• Appraise staff performance and provide feedback to improve productivity which may include disciplinary action.
• Assist with making servers schedules in a timely and orderly fashion based on the demands of the restaurant.
• Ensure that uniform/grooming standards are being met and maintained.
• Maintain the quality controls and service standards of the dining room and employees.
• Assist with the implementation of policies and protocols that will maintain future restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Oversee and maintain an efficient and effective seating method ensuring timely seating of guests, as well as maximization of indoor/outdoor dining room seating areas.
• Act as a liaison between kitchen and floor staff.
• Assist the servers with running of food, retrieving wine, etc.
• Work with Executive Chef to make sure the flow of food from kitchen to dining room is smooth and timed to ensure maximum efficiency.
• Ensure compliance with sanitation and safety regulations
• Coordinate delivery of food order takers and runners for consistent and timely delivery to the beach, ensuring Pool & Beach F&B SOPs are upheld daily.    
• Respond efficiently and accurately to customer complaints
• Confirm reservations and make sure special requests are honored.
• Assist with controlling operational costs and identify measures to cut waste.
• Assist with overseeing all private functions that are held on the property, in conjunction with Sales Team.
• Complete all required paperwork, reports as it pertains to the dining room in a timely fashion.
• Assist with the completion of weekly/monthly inventory for the Front of House items.
• Responsible for closing procedures and paperwork. Handles cash drops and server pay outs.
• Assist upper management with special projects as needed.
• Participate in regular weekly/monthly meetings, including staff meetings, F&B meetings.   
•  Other duties as assigned.

Required Knowledge, Skills, Abilities:

• Requires excellent communication skills, both verbal and written.
• Most tasks are performed in a team environment with employee acting as team leader.
• Must possess comprehensive computer skills.
• Ability to assess and evaluate employees’ performance in a fair and consistent manner.
• Ensure that guest satisfaction is consistently maintained and exceeded, whenever possible.
• Ability to study, analyze and interpret complex activities and information to improve new practices or develop new approaches.

Minimum Qualifications:

• 2 years Food & Beverage experience required.
• Knowledge of Aloha and ADP systems helpful. 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.