What are the responsibilities and job description for the General Manager position at Cape Resorts?
Department : Executive Office
Position : General Manager
Reports To : Chief Executive Officer
Supervisory Responsibilities : Responsible for the overall direction, coordination, and evaluation of all hotel departments, management, and staff.
Positioning Statement : The Pridwin Hotel is the East End’s preeminent resort destination, located on the waterfront on Shelter Island. Opened in 1927, The Pridwin offers the amenities of a classic 5-star hotel—including spa, restaurant, bar, boating, swimming, tennis, and state-of-the-art technology—while embodying the gentility and traditions of a bygone era. With easy access to the full range of activities, nightlife, and natural beauty that Shelter Island has to offer, The Pridwin’s retreat-like campus lets individuals, couples and families unwind and recharge, while providing the perfect setting for celebrations and focused business gatherings.
Position Overview : Creates and maintains customer-driven hotel with a customer-keeping vision that inspires hotel associates. Directs and coordinates activities of all hotel and resort departments such as food and beverage, operations, and weddings / banquets. Leads and motivates the management team while focusing on the needs of guest service and hospitality. Participates in formulating and administering company policies, directing, and coordinating all department activities to develop and implement long range goals and objectives to meet business and profitability growth strategies.
Primary duties may be described as, but not limited to :
- Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
- Develop, review, update and implement business strategic planning that includes sales, financial performance, and new product / service development.
- Supervise development of and revision to business plan, budget, and forecasts. Review and approve preparation of related accounting for operations and capex. Make judgments and implement changes to maximize profits.
- Supervise development of and revision to business plan, annual budget, and annual and monthly forecasts, etc.
- Perform administrative duties including : reading and writing reports, dictating memoranda and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc.
- Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Develop, and delegate improvement plans for operation and review performance of management team.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and approve discipline and all terminations.
- Communicate both verbally and in writing to provide clear direction to staff.
- Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
- Greet and maintain rapport with associates and customers.
- Build, develop and manage sales and customer service team capable of carrying out needed sales and service strategies.
Secondary duties may be described as, but not limited to :
Required Knowledge, Skills, Abilities :
Minimum Qualifications :
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
