What are the responsibilities and job description for the Delivery Architect - CCAI position at Capgemini?
Job description :
An architect with GCP experience specific experience in Caas, agent desktop, CCAI and agent assist
Experience with CES / CCAI technologies- DialogFlow, Insights, and Agent Desktop and Agent Assist, would be beneficial.
Must have good working experience CCaas platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers
KEY RESPONSIBILITIES :
Experience and working knowledge of Integration with downstream and connected systems
Cross-functional abilities required, as is the capacity to work across diverse teams and projects.
Comfortable communicating directly with customers to understand their needs.
Some experience in project management is helpful.
Clear verbal and written communication skills are important, including the ability to write documentation
Required Skills :
Experience in CCAI Transformation projects
Experience in of Google Vertex AI - Gen AI features.
Experience in laying out architecture plan and roadmap
Estimation, Creating Technical design & solutions
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child / elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
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Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job : Developer
Organization : NA APPS LOC PRACTICE
Title : Delivery Architect - CCAI
Location : GA-Atlanta
Requisition ID : 077985
