EUC Support Engineer - Print

The EUC Support Engineer - Print is a Level 2/3 onsite engineer specializing in Managed Print Service (MPS), with a focus on HP printing solutions and certification. This role is responsible for resolving print-related incidents, deploying new or replacement devices, and providing post-deployment support to ensure end users can effectively utilize printing hardware.

Location:

Burbank, CA 91502

• Additional Locations:
• San Antonio, TX 78229
• Anaheim, CA 92802
• Celebration, FL 34747

Key Responsibilities:

Incident Resolution & Deployment:

• Provide onsite MPS incident resolution for end users at parks, resorts, and client buildings.
• Install new or replacement printing devices, including configuration, physical setup, testing, and labeling.
• Prepare and stage new MPS devices, including the secure wiping of old devices where applicable.

Documentation & Ticket Management:

• Update and maintain documentation related to printing hardware and configurations.
• Manage service level tickets: accept, update, and close tickets per established guidelines.

Post-Deployment Support:

• Provide remote support appointments for end users who require assistance with new hardware, such as device configuration and software installation.

Equipment Handling:

• Safely lift, carry, and transport printer equipment as needed.

Required Qualifications:

• Experience:
• 3–5 years of PC desktop/laptop field deployment experience in large-scale operations.
• 3–5 years of experience in print management.
• 3–5 years of hands-on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
• 3–5 years of hands-on experience with Windows 7, Windows 10, and MAC OS.
• Experience with ticket monitoring systems (ServiceNow preferred).
• Familiarity with InTune.

• Technical Skills:
• Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint).
• HP experience and certification is a plus.

• Soft Skills:
• Strong customer service skills (in-person and written).
• Excellent communication skills (in-person and written).
• Ability to work under minimal supervision and multitask in a fast-paced, deadline-driven environment.
• Detail oriented.

Preferred Qualifications:

• Working knowledge of Active Directory and secure LDAP is a plus.
• Experience with MS ADFS, Public Key Infrastructure (PKI), and enterprise network technologies.
• Technical certifications (e.g., A , Hardware, Microsoft certifications) are a plus.

Additional Requirements:

• Must have a full, clean driving license.
• Must have access to a roadworthy vehicle.

Skills Summary:

• Core Expertise: EUC support, Managed Print Service, HP printing solutions, incident resolution, deployment, and troubleshooting.
• Technical Skills: SCCM, TCP/IP, Active Directory, Windows 10, MAC OS, ServiceNow, InTune, Microsoft Office Suite.
• Soft Skills: Communication, customer service, attention to detail, multitasking, and flexibility.

The pay range that the employer in good faith reasonably expects to pay for this position is $24.96/hour - $39.01/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $25 - $39